Hospital Customer Feedback
Hospitals are asked to report all feedback, positive or negative, using our standardized national process. Such reporting will enable Canadian Blood Services to investigate, correct (if applicable), track and trend the issue at hand. It will also ensure you receive a written response.
Download the Hospital Customer Feedback form
To send the completed Hospital Customer Feedback form, please obtain the contact information from the drop down list found in the “Canadian Blood Services Contact Information” section of the form.
Your feedback is important to us. Error reporting is an important part of our continuous improvement activities. Positive feedback is shared with our front line staff so they know what they did well, and can replicate the customer service activity next time. Please see Customer Letter 2014-12 (PDF) for more information.
Hospital Customer Survey
In addition to collecting hospital customer feedback on our performance of day to day transactions through our Hospital Customer Feedback process, Canadian Blood Services conducts regular Hospital Satisfaction Surveys. These surveys have been conducted since 2004, and the survey results are integral to our customer service improvement activities. The survey includes questions regarding overall satisfaction, safety, product availability, timeliness of deliveries, communication, and suggestions for improving our customer service. Key survey findings are shared with hospital customers through our Customer Letters and during hospital meetings with our Hospital Liaison Specialist team.